In case you find an error in your order, either in the quantity or the type of products you ordered, or you change your mind after the online registration of the order or the telephone order, you can cancel the order, only if the products have not been delivered to the partner companies. to be sent. For cancellation contact www.ieramoni.gr "METOCHI" by phone at 2110133890 or via email at firstname.lastname@example.org
The products you buy from our online store are accompanied by legally issued documents (sales invoice - delivery note or retail receipt). In order to return, in any way, products that you bought from www.ieramoni.gr, you must have in your possession the relevant purchase document, in order to display it or send it depending on the return method you choose.
In case you return products that are not defective, you will be given a voucher for purchases of equal value from our online store but you will not be refunded. In addition, you bear the shipping costs both for the return of the products to our offices and for the re-shipment of the new order that you will place. The shipment of the new order will be made after we receive the products you returned to confirm that they are in good condition.
The right of withdrawal provided in articles 3e to 3ia of law 2251/1994 for distance and off-premises contracts, does not apply in the following cases: d) the supply of goods that may be damaged or expire soon; the supply of sealed goods which are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery; inseparably mixed with other elements
Upon receipt of the order, the customer has the right to unpack and check the products to confirm the absence of defects. In case of damage, he is entitled to refuse to receive the product and return it to the distributor. Otherwise, it needs to announce the existence of defects inside fourteen (14) calendar days upon receipt of the item. In case of expiration of this deadline, he loses all relevant rights and it is considered that the aesthetic defect was caused after the delivery.
Complaints Management Policy
The specialized staff of our Company is by your side, at all times, before and after the delivery of our products, ready to solve any problem and question at tel. 2110133890, or by email at email@example.com or in person at our offices you can report any complaints or problems you may encounter regarding our services. Contact our offices 7B Kremou Georgiou PC 17676 Kallithea Attica case of need for correction - repair of products, as well as for the product warranty provided by law by the supplier.